• High standard of care consistent with their requirements and availability of resources tomeet them.
• Be treated with respect and dignity regardless of their beliefs, race, religion andnationality.
• Confidentially of their medical records except for those required by law.
• Follow their beliefs.
• Protection against physical abuse, injury and neglect.
• Informed consent before administration of anesthesia, blood/blood products or anyother invasive/high-risk treatment/HIV test.
• Right to obtain a copy of medical test records
• Informed consent before enrollment to a research protocol.
• Refuse treatment and get a discharge (patient refusing treatment and get a discharge against medical advice are responsible for their own actions).
• Be informed and decide to be put on respirator and /or given resuscitation.
• Know about the treatment proposed, the risks and benefits, and the approximate cost.
• Know about the change in patient’s clinical condition.
• Be informed of financial implication with the change of the category of service.
• Complain about any deficiency of service to the hospital administrator or the attending team. (Complaints can also be dropped in to “Feed Back Boxes” and are dealtpromptly).
• Ask questions from treating physician and nursing staff regarding management, if notunderstood.

PATIENT AND FAMILY RESPONSIBILITY

As a patient at Hospital, patients / their family have the responsibility to:
 

• Provide correct and complete demographic information including name, age, sex, address and telephone number.
• Provide details of present and past illness, family history where relevant, all records of previous investigations and treatment and of allergic reactions especially sensitivity to any drug.
• Cooperate with the staff of the hospital in receiving prescribed treatment.
• Treat the hospital staff, other patient and visitors with courtesy and respect.
• Abide by the hospital rules and regulations with regard to restrictions on number and category of visitors, visiting hours, smoking, and consumption of tobacco and alcoholand making noise.
• Maintain hygiene and cleanliness.
• Keep appointments given by the consultants or others.
• Avoid bringing valuables to the hospital.
• Inform the hospital about the health insurance or coverage by the employers.
• Any other information which may have bearing on the treatment/health of the patient.
• Be an informed patient and take keen and proactive interest in your treatment.
• Inform the authorities of any misconduct/misdemeanor or unacceptable situation.