Admission Process

• Patient arrives at admission desk with request of admission advised by treating consultant/Chief Medical Officer (CMO)
• Front office executive checks whether the patient belongs to any Third Party Administrators (TPA) / Panel
• Patient is admitted subject to the availability of desired bed category
• Front office staff will give estimate according to relevant bed category or Surgery advised
• Patient needs to deposit advance payment as per estimate given
• The advance shall be adjusted against the final bill at the time of discharge
• The staff escorts the patient to the allotted room/bed.
• Documents required at the time of Admission:-
  1. ID proof of patient
  2. Pan card of patient (In case of minor patient, Pan card of Parents is required)
  3. Registration number, if already issued
  4. Records of previous investigation and prescription
  5. TPA/Panel card with dependant proof

Discharge Process

The treating Consultant decides the discharge of patient as per clinical condition. The nurse proceeds for discharge as advised and it takes few hours to complete the process. Once the final bill is generated, you are expected to clear your dues at billing desk. The nurse hand over & explains the discharge summary, copy of all investigation during hospitalization and plan of action, diet, medication etc. to be followed and follow up visit to the hospital as advised by consultant.

Time taken for the Cash Discharge – 2 to 3 hours

Time taken for Panel / Insurance Discharge - 4 - 5 hours